Heating Oil Delivery FAQ – Common Questions About Our CT Service

When you order on our public website, your card is charged immediately for the amount you authorize at checkout—not the night before delivery. Portal orders are not charged just by placing them; you can choose Pay now to pay ahead. Any unpaid balance remains due, ideally before we set out for delivery. After delivery, we reconcile the final bill with payments already made.

A definite card decline does not confirm your order or accept a charge; follow the checkout instructions to try another card. If checkout says the payment is processing or its outcome cannot be verified, do not pay again or place another order. Call 860-673-8367 so we can check the payment. A successful website checkout sends one combined order confirmation and payment receipt when an email address is provided. A missing email alone does not mean payment failed.

We generally process refunds within 24 hours of cancellation or delivery reconciliation. Your bank or card issuer may take longer to post the credit. We do not control when it appears on your statement.

We securely store your payment method for future orders, but we never store your full credit card number. Payment details are encrypted and stored by our PCI-DSS compliant payment processor. This allows you to place future orders quickly without re-entering your card information every time.

Avon, Barkhamsted, Bloomfield, Bristol, Burlington, Canton, Canton Center, Collinsville, East Hartland, Farmington, Granby, Harwinton, Hartland, New Hartford, North Canton, North Granby, Pine Meadow, Riverton, Simsbury, Tariffville, Torrington, Unionville, Weatogue, West Granby, West Hartland, West Simsbury, Winchester, Winsted and surrounding areas in Hartford and Litchfield Counties.

You are responsible for clearing a safe path to your fill pipe. Please shovel snow and remove ice before the driver arrives. If the path is unsafe, our driver cannot deliver and a trip fee may apply. Driver safety is our priority—all deliveries are weather-dependent.

Contact us as soon as possible to cancel. There is generally no cancellation fee before we dispatch for delivery, even if you paid at website checkout. After dispatch, a $50 cancellation fee may apply. We refund any payment remaining after applicable charges. If delivery has already been completed, cancellation does not undo the delivered fuel charge.

We deliver heating oil with B10 (10% biodiesel) or B20 (20% biodiesel) blends, in compliance with Connecticut and federal regulations. Both blends meet ASTM standards and work in standard residential heating systems.

We generally aim to honor the per-gallon price at the time you order, but prices are subject to change with market conditions and supply costs. Upfront payment is not a guaranteed-price contract unless we expressly agree otherwise in writing. The final bill reflects actual gallons delivered, the applicable per-gallon price, and applicable discounts or disclosed fees. Automatic deliveries use the price per gallon at the time of delivery, less applicable discounts and savings available then.

Common residential tank sizes are 275 gallons, 330 gallons, and 550 gallons (though sizes vary). Check for a label on your tank or measure it: a 275-gallon tank is typically about 60" long. When ordering a "fill," we deliver about 95% of your tank's total capacity to allow for expansion and safe fill levels.

The final fuel bill uses actual gallons delivered, not just your estimate. We reconcile that bill, including applicable pricing, discounts, and disclosed fees, with what you already paid. An overpayment is refunded; any remaining balance is charged.

Yes, we offer burner priming and start service on request. An additional fee may apply. Let us know when you place your order if you need this service.

Absolutely. We're a fully licensed Connecticut Heating Oil Dealer (License #1371) and carry comprehensive liability insurance and workers' compensation coverage for your protection.